You’ve got some questions? We’re off to the races with the answers!
Is there a dress code for these events?
While not required, we do recommend people “dress to impress.”
Are food & alcohol included as part of the ticket packages?
Often times, at least one drink will be included with a ticket purchase. However, ticket inclusions vary by venue. Please be sure to check the details on each event page.
What do the ticket “tiers” mean when buying a ticket?
There is no difference in package or event inclusions when it comes to ticket tiers. They refer only to price increases as ticket inventory decreases and the event date gets closer. The sooner you can buy, the lower the price will be.
Do we need to purchase a table?
No, table packages are optional. They are a great way to secure venue real estate and additional product and service for your group.
Do I need to buy a ticket if I bought a table?
In nearly all cases, YES. Please see the details on each separate event page for specifics though. Most commonly, tables are sold separately from General Admission tickets, since tables are an optional upgrade. If an event sells tickets WITH a table package, it will be clearly indicated on the ticket page.
Does the name on the ticket need to match my ID?
No, the name on the ticket does not need to match your ID. Bar codes on tickets can only be scanned once, then that ticket becomes void.
I can’t find my ticket. What do I do?
Tickets will be emailed to the email address submitted when buying tickets. If you do not receive an email, please check your spam folder first. If you still cannot find your tickets, please visit the specific ticket page used at purchase and follow prompts by the ticket provider for how to locate & resend your tickets with your login created at checkout.
What is your cancelation / refund policy?
All sales are final and non-refundable. Tickets are transferable, however. Much like a concert, show, or sporting event, once a ticket is purchased it is final. The person who bought the ticket does not have to be the attendee who uses the ticket. In the case that you can no longer attend, please re-sell or gift your tickets for use.
Still have questions? Contact our Concierge team.
